Open Data Open Results
Here's some early data on how the Commonwealth Connect program is being used.
Top Request Types
2361 Pothole Requests, 1335 Tree Requests, 1,397 Trash Requests, 673 Graffiti Requests. That's a lot of phone call costs saved.
Most Active Communities
The highest volume of requests come from: Boston, Lowell, Chelsea, Fall River, Malden, Northampton, Randolph, Woburn and Needham.
Total Reports and Response Time
After the first year of the program, 82% of the 11,800 issues reported through the program have been resolved.
Who's Reporting and How
City employees have reported 38% of all issues and citizens have reported over 7,000 issues. The most common method for citizen reporting is through the mobile app.