Helping Government Listen to Citizens

With comprehensive tools, your government dashboard lets you take control of your constituent communication. Track incoming requests, route them, and run all the reports you need from one place.

Helping Citizens Help Themselves

Citizens report non-emergency issues, communicate with neighbors and stay directly connected to you on their phones and the web. Speaking up is no longer complaining...it's helping.

Helping Governments Communicate with Citizens

Participating municipalities add additional informational feeds to mobile apps about important information coming from City Hall. Push notifications can also be sent out to citizens.

Open Data Open Results

Here's some early data on how the Commonwealth Connect program is being used.


Top Request Types

2361 Pothole Requests, 1335 Tree Requests, 1,397 Trash Requests, 673 Graffiti Requests. That's a lot of phone call costs saved.


Most Active Communities

The highest volume of requests come from: Boston, Lowell, Chelsea, Fall River, Malden, Northampton, Randolph, Woburn and Needham.

Total Reports and Response Time

After the first year of the program, 82% of the 11,800 issues reported through the program have been resolved.


Who's Reporting and How

City employees have reported 38% of all issues and citizens have reported over 7,000 issues. The most common method for citizen reporting is through the mobile app.

Open Data & Open Results

Participating Cities

The following municipalities were the first launch partners. You can think of them like the original 13 colonies.

Saugus, Andover, Lowell, Quincy, Chelsea, Boston, Swampscott, Chilmark, Royalston, Brookfield, Eastham, Ayer, West Boylston, Halifax, Orange, Ware, Nantucket, Medway, Bedford, Hopkinton, Seekonk, North Adams, Holliston, Whitman, Sudbury, Westborough, Middleborough, Easton, Randolph, North Andover, Melrose, Wakefield, Northampton, Needham, Lexington, Franklin, Watertown, Braintree, Woburn, Holyoke, Fitchburg, Everett, Barnstable, Revere, Chicopee, Taunton, Malden, Haverhill, Framingham, Somerville, Newton, Fall River, New Bedford, and Worcester. And contact us to add your town.

Mayor Thomas Hoye Jr.

I think it’s been very effective. [Commonwealth Connect] certainly is a useful tool, not only for our residents, but for government, also, because you can kind of keep track where the problem spots are. It essentially gives you data in real time, and let’s people know when problems are being corrected. Mayor Thomas Hoye Jr.
Taunton, MA

Web Interface For City Websites

Citizens and Government officials can easily report and track service requests from the embeddable commonwealth web interface available on participating City websites.

Mobile Apps for Citizens and Government

Participating municipalities can pick and structure service request types for their communities. Structured requests are accompanied by a photo and location turning a complaint into an actionable solution. Partners can also add more buttons to the application to highlight other city services and information.

Hosted CRM For Government

A robust CRM for managing service requests and storing and sharing information about city services. Sophisticated reporting for tracking and presenting all the hard work of City Government.

Making the Commonwealth Better One Citizen Request at a Time

The Commonwealth Connect program makes communities stronger not just by repairing the public space but also by repairing communication. Check out some of the results of repaired communities through better communication...